Stephen Carson

Associate Director and Head of Operations, Abdul Latif Jameel World Education Lab, MIT

Professional Experience

Massachusetts Institute of Technology, Cambridge, MA

Associate Director and Head of Operations, July 2019 – Present
Associate Director, Membership Management, September 2017 – June 2019
Jameel World Education Lab

  • supervise event planning and communications staff, and coordinate operational activities with administrative staff
  • manage membership agreements and other contracts supporting $3M+ in revenue per year for J-WEL
  • oversee the offering of 2-3 major events per year bringing 100+ international visitors to the MIT campus, plus 5-10 additional workshops and other offerings per year
  • coordinate member benefits—including webinars, discounts on MIT programs, and access to exclusive content—for 30+ J-WEL member organizations
  • developed and maintain J-WEL Website, including capture, post-production and publication of video from J-WEL events
  • developed and maintain mission-critical membership management database

Boston Children’s Hospital, Boston, MA

Director of Operations/Business Development, March 2014 – September 2017
OPENPediatrics

  • led development of new social learning platform, launched June 2016
  • increased registered membership from 1,500 to 20,000+ clinicians worldwide
  • increased website traffic from ~3,000 visits per month to ~200,000 visits per month
  • increased organizational publication capacity 3x, largely through outsourcing and efficiency improvements

Massachusetts Institute of Technology, Cambridge, MA

Director of Communications and External Relations, September 2012 – March 2014
External Relations Director, November 2006 – September 2012
MIT OpenCourseWare

For MIT OpenCourseWare:

  • senior management team member
  • significant responsibility for annual strategic planning, including development of program mission, goals, and assessment
  • supervised two external relations staff
  • directed all external relations activities, including fundraising, outreach, and media relations
  • cultivated relationships with external strategic partners and advisors to extend the reach and impact of OCW
  • maintained mission-critical database system

For MITx:

  • supported strategic planning efforts, including service as chair of Office of Digital Learning Communications Work Team and participant on ODL Planning Support Work Team
  • developed publicity campaigns for the first 20 MITx courses
  • developed program structure and publicity campaigns for MIT XSeries certificate programs
  • coordinated MIT discussion of pricing model for MITx ID verified certificates

Senior Strategist, January 2005 – November 2006
Evaluation Specialist, October 2003 – January 2005
MIT OpenCourseWare

  • senior management team member
  • cultivated relationships with external strategic partners and advisors to extend the reach and impact of OCW
  • directed evaluation activities, including annual program and process evaluations, interim studies, and management reporting
  • maintained mission-critical database system

Senior Faculty Liaison, Humanities/Department Liaison Program Coordinator January 2003 – October 2003
MIT OpenCourseWare

  • managed publication of all Humanities OpenCourseWare sites
  • implemented and oversaw 10-person department-based resource program
  • developed, implemented and maintained mission-critical database system

Emerson College, Boston, MA

Associate Director, February 2000 – January 2003
Interim Associate Director, September 1998 – February 2000
Division of Continuing Education

  • oversaw of 300+ faculty and the Adult Degree Coordinator
  • developed and implemented academic programs
  • coordinated divisional advising services

Coordinator, Adult Degree Program, September 1997 – September 1998
Division of Continuing Education

  • oversaw nine degree programs in three disciplines
  • advised 280+ students
  • assisted with scheduling, faculty hiring and contracting

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